A learner who has achieved this qualification will be able to integrate leadership knowledge and skills with those of customer service and the operational specifics of a given context.
Building on day-to-day leadership requirements as well as generic management competencies, the qualification facilitates progression of learning, allowing learners to achieve new heights of excellence in their careers, or to enter new fields of management or education, training and development.
This qualification has been developed for professional practice across the service industry and is intended to professionalise supervisory, junior management or other leadership positions in the service industry, ensuring the upliftment of standards in general. It is applicable to small and large businesses alike. The qualification builds on other certificates from a range of sub-sectors and will provide articulation with a range of qualifications in both Management and Service areas of practice.